FAQ

We can ship our products anywhere in the world.

It normally takes 1-2 business days for us to process your order.

Please note that this does not include holidays and weekends. 

Delivery times vary depending on your order and where you are based. Due to overwhelming demand, some orders may experience delays.

Once you have added your items to your shopping basket, you will be able to see our delivery estimates before completing the purchase.

Delivery times by country can also be seen on our Shipping & Delivery page.

Shipping options can vary depending on your location, but for most all countries, we offer at least two shipping choices:

Standard Shipping — With this option your order is shipped via standard mail, most often handled by your local postal carrier. In most cases, the order will be sent out by regular, un-tracked post.

Express Shipping — With this option your order will be shipped via Courier (depending on your location it could be UPS, FedEx, or DHL). Your parcel will arrive quickly and safely and include tracking information.

Once you have added your items to your basket you will be given an estimated delivery date for each shipping option.

After that when you have entered your delivery details, you will be able to see the exact shipping options available for your delivery location, including price, and postal method.

All this information can be seen before completing your order.

The postal carrier used to deliver your order depends on your delivery address.

For standard shipping, we use regular post so your order will be delivered by your local postal service.

For express shipping, we use a variety of couriers with most orders being delivered by UPS, Fed Ex, or DHL.

If you would like to know the exact carrier handling your order, please contact us by visiting our Contact Us page we will then be able to share the carrier and delivery details for your location with you.

After logging into your account, go to your Shopping Cart. Here, you will be able to make payment or cancel your order. We cannot give refunds once payment is verified.

The last used shipping address will be saved into to your account. When you are checking out your order, the default shipping address will be displayed and you have the option to amend it if you need to as long the item is not shipped. If your order is shipped, you cannot change any longer your shipping address.

After logging into your account, the status of your orders can be found under Order History. For orders via registered postage, a tracking number will be given to you after the receipt given from courier.