SHIPPING OVERVIEW
We aim to process and ship all orders as quickly as possible.
Order processing typically takes 1–2 business days. Processing time does not include weekends or public holidays.
Once your order has been processed and dispatched, you will receive a confirmation email with tracking information.
Delivery times are estimates only and may vary depending on destination and external factors.
Delays may occur due to circumstances outside our control, including but not limited to customs procedures, incorrect or incomplete address information, carrier delays, or periods of high order volume and peak seasons.
ORDER PROCESSING & VERIFICATION
All orders are subject to verification and confirmation.
Once your order has been confirmed, processing will begin immediately.
Order processing typically takes 1–2 business days, excluding weekends and public holidays.
SHIPPING CARRIERS
We work with reputable courier services depending on destination, which may include DHL, UPS, DPD, or local postal partners.
SPLIT SHIPMENTS
Orders may be shipped in multiple parcels depending on product availability, warehouse location, or logistical requirements.
If this occurs, you will receive separate tracking information for each shipment.
DELIVERY TIMES
Delivery times are estimates only and begin from the date of shipment, not the date of order.
| Market | Countries | Standard Shipping | Express Shipping |
|---|---|---|---|
| United Kingdom | United Kingdom | 4–7 business days | 2–3 business days |
| European Union | Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden | 2–5 business days | 1–2 business days |
| Switzerland | Switzerland | 3–6 business days | 1–3 business days |
| Non-EU Europe | Norway, Iceland, Cyprus, Turkey, Monaco, Montenegro, Gibraltar, Guernsey, Jersey, Isle of Man, Faroe Islands, San Marino, Vatican City | 5–10 business days | 2–4 business days |
| United States | United States | 7–14 business days | 3–5 business days |
| Canada | Canada | 7–14 business days | 3–5 business days |
| Middle East | United Arab Emirates, Qatar, Saudi Arabia, Kuwait, Bahrain, Oman | 5–10 business days | 2–4 business days |
| Asia Pacific | Australia, Japan, Singapore, South Korea | 7–14 business days | 3–5 business days |
Delivery times may vary depending on destination and local logistics providers.
SHIPPING COSTS
We offer worldwide shipping.
Shipping costs are displayed at checkout and may vary depending on destination, weight, and order size.
TRACKING INFORMATION
All orders are shipped with tracking information.
Tracking details will be provided once the order has been dispatched.
CUSTOMS, DUTIES & IMPORT TAXES
For deliveries outside the European Union, additional charges such as customs duties, import taxes, and handling fees may apply depending on the destination country.
These charges are determined by local authorities and are the responsibility of the customer.
We are legally required to declare the full value of shipments and may include an invoice if requested by customs authorities.
We are not responsible for delays, holds, or additional costs caused by customs clearance procedures.
For further information, please contact your local customs office.
DELIVERY DELAYS AND FORCE MAJEURE
Delivery times are estimates and are not guaranteed.
Delays may occur due to circumstances beyond our reasonable control, including but not limited to:
- customs clearance delays
- carrier disruptions
- strikes or labour disputes
- extreme weather conditions
- force majeure events
- peak seasonal demand
We shall not be held liable for such delays.
FAILED DELIVERY / RETURNED PARCELS
If a parcel is returned to us due to:
- incorrect or incomplete address
- failed delivery attempts
- refusal to accept delivery
- non-collection from pickup point
we reserve the right to charge additional shipping fees for re-delivery.
If a refund is requested instead, original shipping costs may be deducted where applicable.
LOST OR DELAYED SHIPMENTS
If your order has not arrived within the estimated delivery time-frame, you must contact us within 30 days from the shipping date.
Claims submitted after this period may not be accepted.
We will respond to all inquiries within 24 hours.
RISK OF LOSS
Risk of loss passes to the customer upon delivery of the order to the provided shipping address.
ADDRESS ACCURACY
Customers are responsible for providing complete and accurate shipping information at checkout.
We are not responsible for delays, losses, or failed delivery resulting from incorrect or incomplete address details.
SHIPPING COSTS AND CHARGES
All applicable shipping costs are clearly displayed at checkout prior to purchase.
Shipping fees may vary depending on destination, weight, and order size.
We do not offer cash-on-delivery (COD) shipping services.
ADDITIONAL INFORMATION
For further assistance, please refer to our FAQ page or contact us via our Contact Us page.