RETURNS AND EXCHANGES
RIGHT OF WITHDRAWAL
You have the right to withdraw from your purchase within 14 days without giving any reason.
The withdrawal period expires 14 days after the day on which you, or a third party indicated by you (other than the carrier), acquires physical possession of the last item.
If more than 14 days have elapsed since delivery of the last item, we are unable to offer a return, refund, or exchange, subject to your statutory rights under applicable law.
To exercise your right of withdrawal, please complete the withdrawal form below or via your customer account. Upon receipt of your withdrawal request, we will process it as soon as possible and send you a confirmation email containing the return instructions.
The exercise of the right of withdrawal does not affect your statutory rights.
CONDITION OF RETURNED GOODS
To be eligible for a return, the item must be returned in the same condition in which it was received.
You are responsible for the direct cost of returning the goods and for ensuring the goods remain in your possession until received by us.
We recommend using a tracked shipping service, as we cannot be held responsible for items lost in transit.
DIMINISHED VALUE OF GOODS
You are liable for any diminished value of the goods only to the extent that it results from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
Any deduction applied will correspond strictly to the objectively assessed reduction in value of the returned goods.
No additional fees or penalties shall be applied beyond the actual diminished value, in accordance with applicable consumer protection law.
RETURNS PROCESS
To initiate a return, please complete the withdrawal form provided above on this page or accessible through your customer account.
Once your return request is approved, you will receive instructions for returning the item.
Items must be securely packaged, preferably in their original packaging.
Returns are typically processed within 5 business days of receipt of the returned goods.
REFUNDS
Once your return has been received and inspected, you will be informed by email of the approval or rejection of your refund.
Where approved, refunds will be issued without undue delay and in any event no later than 14 days from the date we receive the returned goods.
Refunds will be made using the same payment method used for the original transaction, unless expressly agreed otherwise.
We may withhold reimbursement until we have received the goods or you have supplied evidence of return shipment, whichever is earlier.
Processing times by banks or payment providers may vary and are outside our control.
The exercise of refund rights does not affect your statutory rights.
LATE OR MISSING REFUNDS
If you have not received a refund, you should first check your bank account and contact your payment provider, as processing times may vary.
If you have completed these steps and still have not received your refund, please contact us via our Contact Us page.
DAMAGES AND ISSUES
You are required to inspect your order upon receipt without undue delay.
If the item is defective, damaged, or incorrect, you must contact us immediately so that we may assess the issue.
Claims for transit damage may require a damage report completed at the time of delivery and signed by both the recipient and the courier, where such procedure is available and applicable.
If the parcel shows visible damage upon delivery, you should refuse acceptance and request a damage report from the courier.
Failure to follow reasonable inspection procedures may affect the assessment of claims relating to damage, loss, or theft, where permitted under applicable law.
EXCHANGES
We only replace items if they are defective or damaged.
To request an exchange, you must contact us via our Contact Us page.
Where eligible, the fastest solution is to return the item and place a new order once the return has been approved.
UNAUTHORISED RETURNS
Returns sent without prior approval may be rejected and returned to the sender at the sender’s expense.
CUSTOM AND PERSONALISED ITEMS
Custom-made, handmade, or personalised items are excluded from the right of withdrawal and are non-returnable, except where required by mandatory statutory law.
SHIPPING COSTS AND RETURNS SHIPPING
Standard delivery charges are refundable in accordance with applicable consumer protection laws in the event of a valid withdrawal.
Express delivery charges are non-refundable.
We do not accept returns sent on a cash-on-delivery (COD) or freight collect basis.
COLOUR AND DISPLAY DISCLAIMER
Differences in product appearance, including colour, shade, or tone, resulting from device or monitor settings do not constitute valid grounds for withdrawal, return, or refund, to the extent permitted by applicable law.
GIFTS
If the item was marked as a gift and shipped directly to you, a gift credit will be issued upon successful return processing.
If the item was not marked as a gift, refunds will be issued to the original purchaser.
MODEL WITHDRAWAL FORM (PAPER FORM)
(Complete and return this form only if you wish to withdraw from the contract)
I hereby give notice that I withdraw from my contract of sale for the following goods:
Order number:
Item(s):
Ordered on:
Received on:
Name of consumer:
Address of consumer:
Date:
Signature:
STATUTORY RIGHTS
Nothing in this policy shall limit or exclude any rights granted to consumers under mandatory provisions of applicable law.