RETURNS AND EXCHANGES
If you are not satisfied with the items you received, we will accept returns within 14 days of receipt for most items.
SHIPPING
If you wish to return the items, please contact us by visiting our Contact Us page. One of our representatives from customer service will get back to you within 24 hours.
Please remember will be responsible for paying for your own shipping costs for returning your items to us. Shipping costs are non-refundable.
Please send your return to the address provided on your package.
A restocking fee applies of 20% for returning items within the 14 day period.
RETURNS & EXCHANGES PROCESS
- Please contact us by visiting our Contact Us page, indicating the item(s) you would like to return and the reason. We will get back to you within 24 hours.
- After receiving return instructions from us, please package up the item(s) to be returned with the original packing.
- Drop off your package at the local post office.
- Most returns are processed within 5 business days after we receive your package. We will then issue the refund to the original method of payment.
- Once your refund has been issued, you will receive a confirmation email.
RETURNS
Our policy lasts 14 days. A restocking fee applies of 20% for returning items within the 14 day period. If 14 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused, unopened, and in the same condition that you received it. It must also be in the original packaging.
We do not accept a returned item that is damaged, used, or altered in any way.
We do not accept returned items that were sent back to us without contacting us first.
We do not offer Freight To Collect (FTC) service for the packages returned to us.
In order to complete your return, we require original receipt or proof of purchase.
REFUNDS (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to the original method of payment, within a certain amount of days.
LATE OR MISSING REFUNDS (if applicable)
If you have not received a refund yet, first check your bank account again.
Please check with your credit card company and contact them. It may take some time before your refund is officially posted.
You can check with your bank and contacting them. There is often some processing time before a refund is posted.
If you have done all of this and you still have not received your refund yet, please contact us by visiting our Contact Us page.
SALE ITEMS (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
CUSTOM AND PERSONALISED ITEMS (if applicable)
Unfortunately, we cannot accept returns or exchanges for custom or personalised items.
EXCHANGES (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us by visiting our Contact Us page.
GIFTS (if applicable)
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item was not marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
If you have other delivery questions, please visit our FAQ page for frequently asked questions.
If you still cannot find answers to your questions you can contact us by visiting our Contact Us page.